Shipping policy

 

Pre-Order Notice
All products on this site are currently offered as pre-orders. Orders will not ship immediately and will instead be fulfilled at the end of the current pre-order period. By placing an order, you acknowledge and agree to this timeline.

Processing Time
All orders will begin processing once the pre-order period has closed. Processing may take 3–7 business days before shipment.

Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery time estimates are provided at checkout but are not guaranteed and begin only after your order has shipped.

Domestic & International Shipping
We ship both domestically and internationally. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.

Delays & Issues
We are not responsible for delays related to production, shipping carriers, customs, or other factors outside our control.

Lost or Stolen Packages
[Brand Name] is not responsible for lost or stolen packages once they have been marked as delivered. Please contact the shipping carrier directly for assistance.

Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact
For any shipping-related questions, contact us at: silkonwounds@gmail.com]